The ITIL pocket guides of Van Haren Publishing are since long
recognized as the industry classic guide on the topic of ITIL, in many
languages. Over the years this authoritative guide has earned its place
on the bookshelves and in the briefcases of industry experts as they
implement best practices within their organizations.
This pocket guide will provide readers with an understanding of the
ITIL 4 service management framework, by:
∗ understanding the key concepts of service management
∗ understanding how the seven ITIL guiding principles can help an
organization adopt and adapt service management
∗ understanding the four dimensions of service management
∗ understanding the purpose and components of the ITIL service
value system
∗ understanding the six activities of the service value chain, and how
they interconnect
∗ knowing the purpose and key terms of 15 of the 34 ITIL practices
∗ understanding seven of these 15 ITIL practices in detail
All exam requirements for the ITIL 4 Foundation exam are covered
in this pocket guide. It also provides support for everyone who has
knowledge of previous ITIL editions and is looking for a bridge to
the new edition. ITIL 4 took a big leap into the modern world of IT
service management, covering the latest principles and practices in
a customer-focused, service-centric way, enabling Agile principles for
maximum support of any business.
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